Public Sector
As well as its private sector and voluntary sector work, Services Ltd works extensively in the UK and international public sectors. Services Ltd. has been involved in public sector improvement initiatives since its foundation in 1983. Its consultants understand the culture and language of the public sector and the major initiatives during public sector change and improvement in the UK and abroad. We offer a complete support service for public sector organisations wanting to improve and provide better service to the public. Our range of support covers all aspects of the transition process, covering Self-Assessment, process improvement, proceduralisation, implementation of ISO 9001:2008 and updating Quality Management Systems for the recent changes, stakeholder analysis, customer focus and employee surveys, Benchmarking, the EFQM Excellence Model, training needs analysis, senior management development and mentoring, ISO 14001, Six Sigma and Lean.
Lean Public Services
At the current time the need for taking unnecessary Waste out of public services has never been greater. Whilst we are facing falling public sector revenues due to the recession, we are simultaneously facing increasing demand for services.
Furthermore, we can no longer ignore the longer-term environmental impact associated with the Carbon Footprint of the Waste in our public services.
Accordingly, it is time to act. To go ‘Green and Lean’, and we will therefore be delighted to brief you on …….. The Lean and Green Agenda.
This is, however, an area where ‘the buyer must beware’. The Lean approach has fast become a bandwagon with numerous consultancies and training organisations wanting to jump on board. Many of these do not have the expertise or track record in the field, and many do not understand the public sector. There are also those who wish to over complicate or obscure the simplicity and transparency of the approach for commercial gain.
Services Ltd is currently running a series of regional Public Sector seminars and associated implementation training courses led by our Managing Director, Prof. Tony Bendell.
10-Day Certified Public Sector Master Lean Belt Training Courses
Tony is an international expert in the field of Lean Operations and Public Services. Formerly Director of the Centre of Quality Excellence at the University of Leicester Prof Bendell has more than 30 years experience of service quality and performance improvement in 5 continents. The team at Services Ltd are equally skilled, with backgrounds including Local Government Officers and Members. Our clients include Local Authorities, the Probation Service, Central Government and Agencies. The following quotes indicate something of how they value our approach to developing Lean Public Services:
"A public service background that includes the Audit Commission led me to investigate a range of potential providers of Lean implementation training. Services Ltd were selected as a training partner for their innovative and comprehensive approach to training and skill development via their Master Lean Belt Programme. As the training programme progressed, the implementation benefits began to crystalise. The forward potential for increased organisational efficiency is considerable."
Sean Quiggin, Director - Interventions, Thames Valley Probation Service
"Services Ltd’s Master Lean Belt programme and the help and training
given to Members and Officers has provided a solid base from which to roll
out the Lean approach. The initial batch of 14 projects started as part of
the Master Lean Belt Programme has already yielded gains in 7 distinct services
and the learning is being used to spread the Lean message across all services
and activity in the Authority."
Maureen Chaffe; Head of Information Management; Arun District Council
TO BOOK A PLACE:
Online: BOOK NOW or Telephone:
+44 (0)115 9669460
E-mail: bookings@servicesltd.co.uk
Post to: Services Ltd., Charnwood House, 17 Caythorpe Road, Lowdham, Nottingham,
NG14 7DZ, UK